Returns
ALL SALES ARE FINAL AND NO RETURNS ARE PERMITTED.
Cancellations
Except as otherwise set forth in these Terms, the Customer may cancel an Order for non-Bespoke and non-Made to Order goods only as follows:
Before it has been accepted by Vaughan;
If Vaughan gives written notice under Section 5; or
With prior written authorization from Vaughan. Returns will not be accepted without prior written authorization.
Prior authorized returns must be received in perfect condition at the Customer's expense. Vaughan will refund the price paid for the goods returned with authorization, less the original shipping and handling costs and less a 25% re-stocking and administration fee.
Orders for Bespoke goods and Made to Order goods cannot be cancelled and must be pre-paid in full when the Order is placed.
In the event that the Customer fails to return the goods, or returns them at Vaughan's expense, Vaughan shall set off the reasonable costs of recovering the goods from the amount refunded to the Customer.
If the goods are returned in imperfect condition, Vaughan may at its discretion either refuse to accept redelivery of the goods or retain the difference between the price paid and the likely resale value of the goods. In particular, the following shall be deemed imperfect:
Lampshades, if unwrapped;
Any electrical items in which wiring has been cut or tampered with.
The condition of goods shall be ascertained upon arrival at Vaughan's warehouse and Vaughan's determination in that regard shall be conclusive. Risk of loss in any goods does not pass until Vaughan has decided to accept redelivery.
In the case of services, the Customer may by written notice to Vaughan cancel any Order for services at any time:
Up to 7 days after the Order is accepted; or
Before the time when the services are arranged to be provided, whichever is the earlier.